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Position Summary

The Customer Service Representative is responsible for processing customer orders, handling inquiries and ensuring timely and accurate service delivery while maintaining a positive customer experience.

Key Responsibilities:

Enter and process customer orders accurately.
Confirm orders with customers and provide delivery timelines.
Track orders and ensure timely fulfillment.
Provide updates on order status, delivery schedules, and issues.
Resolve routine customer issues and escalate when necessary.
Fulfill individual and contribute to team KPIs (OTIF, order accuracy, response time).
Liaise with logistics, warehouse, and planning teams to support order fulfillment.
Follow up on delivery and documentation requirements.
Other adhoc tasks where necessary.

Experience:

Min. 1-2 years of experience in customer service, order management or supply chain operations.
Strong problem-solving and communication skills.
Proficiency in English and Mandarin required to effectively communicate with Chinese-speaking stakeholders.

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Apply for Customer Service Executive (Mandarin Speaker) at Techware